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Request a post-training course feedback

This article is intended for administrators.

⚙️ How to configure the post-training feedback?

Necessary rights

Only users with global administrator rights or training administrator rights can manage post-training feedback. For more information on rights: Managing administrator rights: roles and permissions.

Implementation

The post-training feedback is based on the end date and time of a session as well as its status. If the end date or time is not filled in, an error message will indicate that the feedback cannot be requested.

The post-training feedback is sent only when both of the conditions below are met:

  • The session is in the validated plan.
  • The session does not have the statuses "Cancelled" or "Rescheduled".

💡 Note: By default, the post-training feedback is automatically enabled for new sessions.

Who receives the post-training feedback?

All participants in the training session who have an email address provided in their Elevo profile.

💡 Note: Participants without an email address will not be able to complete the post-training feedback, as it is not directly accessible on Elevo.

Completion

Completion must be done within 7 days after the date and time of the end of the training session. After this date, completion is blocked.

Participants will receive a link allowing them to complete the evaluation.

Reminders

In order to increase the completion of the evaluation, users with admin rights can manually send reminders from the evaluation in question.

To do this, click on Other actions > Send a reminder.

📝 Training feedback format and content

The post-training feedback will appear in the platform language for the participant's profile (Available languages on Elevo).

The content of the post-training feedback evaluation is:

  • non-customizable (default template),
  • is not anonymous.

Training feedback template

Here is the default model:

  1. What is your overall degree of satisfaction regarding this training? (Question on a scale of 1 to 5)
    • Question on a scale of 1 to 5 (Not at all satisfied, slightly satisfied, etc...)
  2. Are you satisfied with the content of the training?
    • Single choice question: Yes / No
  3. Are you satisfied with the pedagogical qualities of the trainer?
    • Multiple choice question: Yes / No
  4. Are you satisfied with the pace and duration of the training?
    • Multiple choice question: Yes / No
  5. Did the training meet your expectations and personal objectives?
    • Multiple choice question: Yes / No
  6. Do you believe you can easily apply the content of this training?
    • Multiple choice question: Yes / No
  7. Do you have any other information to share with us?
    • Open-ended question

🎛️ Activate or deactivate a post-training feedback

It is possible to activate or deactivate the post-training feedback.

Depending on the use case, there are some specificities:

  • The session has passed ➡️ It will be possible to activate the post-training feedback but it will not be sent to the participants of the session because the session has passed.
  • Before sending the feedback to the participants ➡️ It is possible to deactivate the feedback for all participants.
  • After sending the feedback to the participants ➡️ It is not possible to deactivate the feedback.
  • If the end date of the training is modified before sending the feedback to the participants ➡️ The sending date of the feedback will indeed be updated.
  • If the end date of the training is modified after sending the feedback to the participants ➡️ The sending date of the feedback is locked and cannot be changed.

💡 Note: If the MLA is activated in your organization, it should be noted that users with Global Admin or Training rights will be able to enable/disable the post-training feedback for all sessions. Entity admins will only be able to do this for the sessions they have access to (those created by themselves or another admin with rights on that entity).

⚠️ Some special cases

Sessions not linked to a training in the catalog.

  • The post-training feedback can be activated but will not be visible in the catalog.
  • If the session is then linked to a training from the catalog ➡️ the feedback will be linked to the training.
  • If the session is detached from a training from the catalog after the completion of the feedback ➡️ the feedback will be detached from the training.

👁️ View the results of a post-training feedback

In the training catalog

Employees can see here:

  • the average rating,
  • the number of ratings.

They cannot see the comments and the names of the respondents.

Trainings with a rating below 3.5/5 will be displayed with a red banner in the catalog management only.

In the details of a session

The results are displayed in the "Content feedback" tab. The comments are displayed and are not anonymous.

💡 Note: A feedback cannot be deleted or removed from the average score.

📊 Analysis of post-training feedback

Export the results

The results of the post-training feedback are included in the export related to the training sessions: Managing training sessions (Forecasted and validated plans).

Only aggregated data is present:

  • Average feedback per course,
  • Number of respondents.

Access to results.

Only users with global administrator rights or training administrator rights can access the results of the post-training feedback. To learn more about rights: Managing administrator rights: roles and permissions.

💡 Note: If the MLA is activated in your organization, it should be noted that entity admins will only be able to view the results of the sessions to which they have access (those created by themselves or another admin with rights over that entity).

🙋🏻‍♂️ Questions

➡️ Is it possible to disable the post-training feedback for all sessions?

Yes, it is possible, but this means that all feedback and comments will be hidden and inaccessible.

➡️ Can I disable the feedback for a single participant?

No, it is only possible to deactivate for the entire session and therefore all participants.

➡️ What happens if an employee does not participate in the session?

You can remove the participant from the session so that they do not receive the immediate feedback.